Refund Policy

At Chainsaw Revival, we take pride in the quality of our chainsaw repairs and maintenance services. Customer satisfaction is a top priority, and we are committed to resolving any issues fairly and promptly.1. Service GuaranteeWe offer a 14-day workmanship guarantee on all repairs and maintenance services. If the same issue reoccurs within 14 days of the completed service due to our workmanship or missed fault, we will reassess and fix it at no additional charge.2. Refund EligibilityRefunds may be issued under the following circumstances:We are unable to complete the repair as agreed.The repaired chainsaw fails due to our fault within the 14-day guarantee period, and we are unable to fix it.You cancel your service booking at least 24 hours in advance of your scheduled appointment.3. Non-Refundable CircumstancesRefunds will not be issued in the following cases:Issues caused by user damage, improper use, or failure to follow aftercare instructions.Repairs that fail outside of the 14-day guarantee period.Delays caused by parts availability or supplier timelines.Diagnostic fees (if applicable) once the assessment has been carried out.4. Parts and Manufacturer WarrantiesAny replacement parts we supply are covered by the manufacturer’s warranty, which varies by brand. Chainsaw Revival is not liable for faults caused by defective manufacturer parts but will assist in facilitating warranty claims where possible.5. How to Request a RefundTo request a refund or follow-up service:Contact us at [your email] or call [your phone number]Provide your receipt/invoice number and details of the issueWe aim to respond within 2 business days6. Discretionary RefundsWe reserve the right to issue partial or full refunds at our discretion in unique circumstances not outlined above.Let me know if you'd like to include a specific email, phone number, or terms for commercial clients. I can also format this as a downloadable PDF or webpage policy.